Shipping and Returns
Where does Threadom ship products?
At this time Threadom only ships to the U.S., the 48 contiguous states. We currently do not ship to Hawaii, Alaska, Puerto Rico, or Guam. We also do not ship to FPO, APO, or PO Boxes.
If you live outside of the U.S. please follow @Threadom.Style on social. We will level up to worldwide shipping soon and here is where you will hear about it! You can also sign up for our newsletter on the homepage.
How long does it take for my order to arrive?
Threadom products are made-to-order, which means we receive your order and then make your product. Please allow 3-7 business days from the date of your order to the time of shipment. Know that our goal is to get your order to you as quickly as possible, as soon as your order is processed, we get to work!
Due to the events regarding COVID-19, U.S. domestic orders will arrive between 2-7 business days after they ship, depending on your location.
We do not currently offer expedited shipping, only FREE standard shipping. Once your order has shipped, you will receive an email with tracking information via USPS.
There may be instances where items used for printing are out of stock, notifications regarding delays will be posted on each individual item and/or emailed to the customer. In some cases of out of stock items, similar items may be substituted for the order. We will notify you if this is the case.
Want your order in time for Christmas?
We recommend ordering your product by December 8th to receive it by December 25th.
Your item may arrive in multiple packages.
If you order different types of products, your order may arrive to you in separate packages. Don't be alarmed, in an effort to ship your items to you as quickly as possible, we ship items from the closest fulfillment houses to your address.
Can Threadom take returns?
We're committed to making a social impact and aiding our featured charitable organizations. To do this we operate on thin margins so we can contribute a large percentage of our profit to charities. For these reasons, ALL SALES ARE FINAL, however Threadom will accept returns on items that were damaged upon receipt (damages include incorrect sizing from what was ordered, defective printing, holes in item). All items will be replaced with the same item in the same color. No exceptions.
We ask that you contact us directly at firstname.lastname@example.org within 10 days from the package receipt date to explain the need for returning your item and receive a return authorization code (RA Code). Please understand that we reserve the right to refuse your return. Do not send your package back to us without first obtaining the RA code.
What if I need an exchange?
We encourage you to take your measurements prior to purchasing an item. Each item description includes a size chart for reference. If you are unsure about your size especially when it comes to the women's fitted or cropped t-shirts, we recommend ordering a size up. You can also chat with us at anytime via the burgundy chat icon on the bottom right of our site or Facebook messenger.
Currently, we only except exchanges if you receive an incorrect or damaged product. If this happens, contact email@example.com within 10 business days from the package receipt date to receive an exchange. Please allow 2-4 business days for our customer support agents to gather all the necessary information to service your order inquiry. Also, note that Threadom's support center is CLOSED WEEKENDS AND HOLIDAYS. All items will be replaced with the same item in the same color. No exceptions.
To complete your exchange, first email us directly for a exchange authorization code (EA Code). Please do not send your package back to us without first obtaining the EA code. Email firstname.lastname@example.org for your EA Code.
What if I want to cancel my order?
We can not cancel your order after receiving payment due to the automatic production of items. You have an estimated 30 minutes after your order has been placed to contact us for a cancelation; email Subject: Cancel Order # to email@example.com as quickly as possible should you have a change of heart.
What if my order says 'delivered' but I didn't receive it?
IF YOUR ORDER IS DELIVERED, BUT IS STOLEN FROM YOUR MAIL BOX:
Do not open a claim with the USPS. That is for us to do. We will make inquiries with the post office and once we have definitively concluded that the package was intercepted, we will take steps to make things right. If you open a claim with the USPS, you void any and all opportunities at obtaining a free replacement piece and will need to re-purchase your order. Email firstname.lastname@example.org within 7 business days so we can assist.
What if my item was 'Returned Undeliverable'?
In the unfortunate event that your package is returned to our warehouse undeliverable, we will contact you and obtain a corrected or alternate address to re-ship to. We will cover the postage charge for the first re-shipment effort. However, if the package is returned to our warehouse a second time, you will be responsible for paying for the third (and any subsequent) shipment attempts.
We will send an invoice request to you via PayPal and will attempt to re-ship your item again once payment is received and the appropriate address has been confirmed.
Graphics and Design Variation
Please note that colors printed may not be exact due to digital mockup color limitations along with varying screen resolutions, which produce slight shifts in color. In some instances, the graphic mockup may be increased in size so it can be seen more clearly. This is not considered a printing or product defect.
If you do find any defect in our products, you have 10 business days from the package receipt date to notify us of the defect.